two woman standing behind a kitchen bench cooking.

Help at Home

NDIS-funded in-home disability support across Melbourne and regional Victoria, help you live safely, independently, and confidently at home and in your community.

Request a callback

We’re with you, when and where you need us

Finding the right support at home is about more than tasks, it's about feeling understood and supported by people you trust. That's why our experienced support workers take the time to get to know you, your routine, and what matters most to you, so your support feels right from day one.

Whether you need help with everyday tasks, or getting out into the community, we'll work with you to provide support that helps you build confidence, independence, and reach your personal goals.

Download our brochure

A person using a wheelchair shopping independently in a grocery store.

Assistance with Daily Living

We work alongside you to build everyday skills that support independence and confidence in daily life. This includes learning and practising routines, planning meals, managing time, and working towards the goals outlined in your NDIS plan.

A person using a wheelchair enjoying a coffee at an outdoor café with others.

Social and Community Access

Getting out into your community is an important part of everyday life. We're here to help you access places beyond your home with confidence, whether that's going shopping, attending appointments, catching up with family and friends, or enjoying interests that matter to you.

A support worker and a participant smiling while fishing together by a lake.

Short-Term Respite

Our short-term respite service offers safe and supported breaks from everyday routines. This may include overnight stays, weekends away, or short getaways that provide new experiences and meaningful time away from home.

Next Steps to get the support you need.

Step 1.

Check your NDIS Plan for eligibility and funding categories (including assistance with daily life and social & community participation)

Step 2.

Call our friendly customer service team (1300 698 624) or request a call back

Step 3.

Our client liaison officer will reach out to discover your needs, goals and interests to find the best support to suit you.

Why choose VMCH for Help at Home

You can be confident our services meet NDIS practice standards and quality requirements.
We have a long history of working with people and families across Victoria, with a strong understanding of local communities and supports.
All VMCH support workers hold a Certificate IV in Disability Services, with additional nursing-qualified staff within our team where required.
We do not outsource to agencies. Our support workers are employed, trained, and supported directly by VMCH to ensure consistent, high-quality care.
Where possible, we match support workers to persons's interests, preferences, and goals, helping build trust and meaningful relationships.
We prioritise ongoing relationships over rotating staff, so people are supported by familiar faces who understand their needs.

Support worker, Liam, has been a wonderful addition to the complex support needs of my son, Nate. Liam not only provides the essential day-to-day supports but also offers a youthful social connection that has been invaluable for Nate’s wellbeing.

Beck, Nate's (NDIS client) Mum

I am fully supported with my 1:1 support worker, Siobhan on Sunday mornings. Siobhan has meant that I can do the things I enjoy, like swimming and going to cafes. I have been able to do many things with the support of Siobhan, who has become my friend over the many years I have been with VMCH

Sarah, client

Vicki has been with me on Thursday mornings for a long time and it has been good fun preparing my evening dinner with her. Lin comes to see me on a Tuesday afternoon. Lin helps me do the washing. I need help to manage things like changing sheets. We have lots of chats while we do it. My parents say I am lucky to have two different people like that as my carers.

Amy, client

Registered NDIS Provider and Certified social enterprise

As a registered NDIS provider, we ensure that our services meet the NDIS Practice Standards and Code of Conduct, offering you peace of mind and quality supports.

Ready to start with VMCH?

Call our friendly team to learn more about how our support workers can help enhance your independence.

1300 698 624

More contact options

Get your Disability Services questions answered

See how we can help you on your NDIS journey.

The NDIS supports people with a permanent and significant disability that affects their ability to enjoy everyday life. It gives participants more choice and control over how, when and where their supports are provided.

You need to meet certain requirements to qualify for an individual support plan when it becomes available in the area where you live.

Eligibility requirements include:

A participant must have a permanent disability that significantly affects their ability to take part in everyday activities
You need to be aged less than 65 when you first access the scheme
You must also be an Australian citizen, live in Australia and hold a permanent visa or a Protected Special Category Visa.

For more information on access requirements go to the NDIS Access Eligibility Checklist web page.

Early intervention requirements include:

Child has an impairment or condition that is likely to be permanent
Child is under six years with a developmental delay which results in substantially reduced functional capacity in one or more areas of self-care, language, cognitive and motor development
There is evidence that getting supports now will help a child by reducing how much assistance they will need in the future, it will help family and carers keep helping the child.

The NDIS website also has more information about early intervention access requirements.

The NDIS takes a flexible, whole-of-life approach to working with individuals and their family to develop a plan about what support they need to enjoy life, live independently and achieve their goals.

It provides participants with more choice and control over how, when and where their supports are provided.

It also provides certainty that they will receive support over their lifetime.

The NDIS will fund reasonable and necessary supports that help participants achieve their goals.

This may include:

Daily personal activities
Transport to participate in community, social, economic and daily life activities
Workplace help so a participant can successfully gain or keep employment
Therapeutic supports including behaviour support
Help with household tasks
Help from a person skilled in aids or equipment assessment, set up and training.
Home modification design and installation, mobility equipment, vehicle modifications.

Under the NDIS Act, a support will not be funded if it:

Is not related to the participant’s disability
Duplicates other supports already funded by a different mechanism through the NDIS
Relates to day to day living costs that are not related to a participant’s support needs, or
Is likely to cause harm to the participant or pose a risk to others.

We have staff who are experts in the planning process. They can provide advice to assist you to make the most of your plan.

The NDIA has prepared the NDIS Planning Workbook, which can be found on the NDIS website.

Call our NDIS experts today

1300 698 624

hello@vmch.com.au

Or contact the NDIS

https://www.ndis.gov.au/contact

1800 800 110*, 8am to 5pm (AEST) Monday to Friday

For people with hearing or speech loss, TTY 1800 555 677

Speak and listen, 1800 555 727

For people who need help with English, TIS 131 450

*1800 calls from fixed lines are free. Calls from mobiles may be charged.

To find out more about VMCH Disability Services programs and our policies for clients and residents, please download our Client Handbook, which is also available in Easy English.

Help at Home